So I have a couple of pieces of furniture from IKEA. Last summer, all my furniture was stored in a storage unit in B’ton while I was in Los Alamos. During that time, the unit was broken into and my tool box (along with some other things) was stolen. In the toolbox was all the screws / bolts / etc. necessary to reassemble the IKEA furniture. I finally got around to calling about it (the furniture didn’t get out here until January and I’ve been busy).

Anyway, they’re willing to send me replacement hardware for free. No charge at all, not even shipping. Amazing. Mad props to them, although passing up the ability to charge someone ten different fees seems un-American too me :).